May 25, 2021
John Coupland joins me today to share how he leveraged his
previous experiences as an entrepreneur when starting his tour
company and the challenges he faced as a new tour operator. We
discuss how he designed his most popular guided tour, The Crown
Film Locations & Royal Secrets Tour.
John shares why it’s critical for tour operators to have the
ability to ‘read’ their guest’s body language and how it helps you
deliver outstanding tour experiences. John also reveals the three
key lessons he has learned about building a successful tour
operation, creating exceptional experiences, and achieving
outstanding customer reviews.